Viggo BV, Nassaukade 338 O, 1053 LW Amsterdam, The Netherlands
Chamber of Commerce (KvK) number: 58119388 · VAT number: NL852882750B01
Email: info@viggo-sntv.com
These Terms and Conditions (the "Terms") apply to the Hospitality TV Launcher application and all related software, including updates (the "Application"), and to the Viggo content management system (the "CMS"), together the "Service". The Service is provided by Viggo BV ("Viggo", "we", "us" or "our").
The Service lets hotels and other hospitality businesses ("Hotels") offer information and services to their guests on the in-room TV, and lets guests ("Guests") use those services and open other apps. These Terms apply to Hotels and Guests alike, unless a section says otherwise. If a Hotel has signed a separate agreement with Viggo, that agreement prevails over these Terms where they differ.
By using the Service you accept these Terms. If you do not agree, please do not use the Service. To create a CMS account you must be at least 18 years old and authorised to act on behalf of the Hotel.
You may use the Service only for its intended purpose and in accordance with the law: Guests for personal use during their stay, and Hotels for their business. You must not:
Hotels register for the CMS with a business email address and password, or another login method we offer. You must provide accurate information and keep it up to date, keep your login details confidential, and notify us immediately at support@viggo-sntv.com if you suspect unauthorised use of your account. You are responsible for activity under your account.
We continuously develop the Service and may add, change or remove features. We may carry out maintenance, which can temporarily interrupt the Service; where possible we schedule it to limit disruption and announce planned maintenance in advance. We will not make changes that significantly reduce the paid Service for Hotels without reasonable prior notice.
Use of the Application by Guests is free of charge. Hotels pay the fees shown on our pricing page or agreed in their order or agreement. We may change prices with at least 30 days' notice; if you do not agree, you may cancel before the change takes effect. Internet and network costs are your own responsibility.
You may stop using the Service and close your account at any time. We may suspend or end your access with immediate effect if you seriously breach these Terms, misuse the Service, or if required by law. In other cases we will give Hotels at least 30 days' notice. When an account is closed, we delete or return the related data as described in our Privacy Policy and any data processing agreement.
We process personal data in accordance with the GDPR and our Privacy Policy. Where Viggo processes guest data on behalf of a Hotel, the Hotel is the controller and Viggo the processor, under a data processing agreement between Viggo and the Hotel.
We may contact Hotels by email, in-app message or push notification about the Service, for example about updates, changes and security matters. We send marketing messages only in line with the law and our Privacy Policy, and you can unsubscribe at any time.
The Application is a launcher: Guests can use it to open third-party apps and services, such as streaming apps (the "Third-Party Services"). Third-Party Services are provided under their own terms and privacy policies. We are not responsible for their content, availability or conduct, or for the use of login details entered into them. We recommend that Guests sign out of personal accounts at the end of their stay.
Hotels are responsible for the content they publish through the CMS, such as texts, images, menus and offers, and confirm that they have the necessary rights to it. Hotels grant Viggo a non-exclusive, royalty-free licence to store, copy, adapt for display, and show that content, solely to provide the Service. The licence ends when the content is deleted, except for normal backups and copies we must keep by law.
Anyone can report content in the Service that they believe is illegal by emailing info@viggo-sntv.com, stating where the content appears and why it is illegal. We handle reports carefully and objectively, may remove or disable access to content that is illegal or breaches these Terms, and inform the Hotel concerned and the person who reported it of our decision and the reasons. This email address is also our single point of contact for authorities and users under the EU Digital Services Act. We communicate in English and Dutch.
The Service, including its software, design and our trademarks, is owned by Viggo or its licensors and is protected by intellectual property rights. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. Content made available by Hotels or other third parties remains the property of its owners.
We make every reasonable effort to provide a reliable and secure Service, but we cannot guarantee that it will always be available, error-free or uninterrupted. We are not responsible for information provided by Hotels or Third-Party Services, such as prices, menus or offers.
For Hotels and other business users: to the extent permitted by law, our total liability arising from or in connection with the Service is limited to the fees paid by the Hotel in the 12 months before the event causing the damage, and we are not liable for indirect or consequential loss, including lost profit, lost revenue or loss of data.
For Guests and other consumers: you keep the rights granted to you by mandatory consumer law, and nothing in these Terms limits them.
The limitations above do not apply to damage caused by our intent or gross negligence, to death or personal injury, or to any other liability that cannot be limited or excluded by law.
Hotels will compensate Viggo for claims by third parties that result from content the Hotel publishes through the Service or from the Hotel's breach of these Terms.
We may change these Terms, for example because of new features or changes in the law. We will announce material changes at least 30 days before they take effect, by email to Hotels and by a notice in the Service. If you do not agree to the changes, you may stop using the Service and close your account before they take effect. Changes required by law may take effect sooner.
These Terms are governed by Dutch law. Disputes will be submitted to the competent court in Amsterdam. If you are a consumer living in another EU country, you also keep the protection of the mandatory laws of your country of residence, and you may bring proceedings in the courts of the country where you live.
If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in force, and the invalid provision will be replaced by a valid one that comes as close as possible to its purpose. We may transfer our rights and obligations under these Terms to a successor of our business; we will inform Hotels of this. Hotels may only transfer their rights and obligations with our prior written consent. Electronic communications from us count as written communications.
Viggo BV, Nassaukade 338 O, 1053 LW Amsterdam, The Netherlands
General: info@viggo-sntv.com · Support: support@viggo-sntv.com